Royal Mail delays have caused missed hospital appointments and unpaid pensions parliament has heard from Keighley and Ilkley’s MP Robbie Moore.
Mr Moore says a series of concerning cases have been raised by his constituents.
Speaking in Parliament, he highlighted a number of recent examples from across his constituency which demonstrate the impact of ongoing postal delays:
“One pensioner, for example, waited more than two weeks for a new bank card to arrive. In that time, she could not access her pension and do the basics of her weekly food shop.
"Another constituent waited 10 days for a hospital letter to arrive. He is undergoing chemotherapy, so ended up missing a vital appointment.
"Distrust of the postal service has become so bad that one of my constituents hand-delivers documents to the court herself, unable to trust the system after receiving papers late in the post.”
In 2024/25, Royal Mail failed to meet its national targets, with only 76.5% of first-class mail delivered within one working day (Target: 93%).
Only 92.2% of second-class mail was delivered within three working days (Target: 98.5%).
The MP met again this month with Royal Mail’s Regional Operations Director to press for urgent improvements, stating that his criticism is not aimed at postal workers “but at the management structures that sit within Royal Mail.”
Royal Mail continues to state publicly that second-class post should be delivered within two to three working days, a standard the MP says is clearly not being met in practice.
Robbie Moore MP said:
“The situation facing many of my constituents is simply not good enough. In just one day, my office received multiple reports from residents who had gone weeks without receiving post, with cases of missed hospital appointments, delayed bank cards and growing distrust in a service people rely on.
"I want to be absolutely clear that this is not a criticism of our hardworking posties, who do a fantastic job in often very challenging circumstances. My concerns are with Royal Mail’s management and the systems they have in place.
"There is a clear disconnect between what Royal Mail tells the public about delivery times and what is actually happening on the ground. That gap must be addressed urgently.
"I have raised these issues directly with senior management and will continue to press for immediate action to ensure my constituents receive the service they deserve.”
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